Refund policy

Refunds & Exchanges
We do not refund for change of mind but can offer a store credit so if there is a issue with your order the best way is to contact us visit us in store or email us online and we can discuss a way forward.

No exchange or refund for live plants. online or in store. Any thing else we offer a refund or replacement if damaged or broken when delivered.

We have always had a very beautiful close and long term team whom are there to help in anyway they can. We will always be respectful, please also do the same, we do not tolerate verbal or inappropriate behaviour of any kind.
We have the right to refuse purchases in store or online.

Large orders
We are a small but a mighty business we supply a huge range of pots and plants if you are looking at a whole garden makeover or maybe even small touch up please visit us in person or email us a list of products you may want as we do stock more instore and if its not available there are options to order in.

To start a return, you can contact us at ananndalegardencentre@gmail.com

Please note that returns will need to be sent to the following address: 

Annandale Garden Centre
34-36 Booth St
Annandale 2038 NSW
AUSTRALIA

You can always contact us for any return question at
EMAIL: info@annandalegardencentre.com.au
PH: 0296600874

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please Note: Live plants are to be picked up within 3 days between 10am - 5pm unless organised otherwise a gift voucher will be replaced in its place for failing to do this.

All other items with in one week 9am- 5pm any day.

ABN: 42 146 068 064